➥ Meticulous and detail-oriented Technology Professional with broad experience in IT delivery, project coordination, project management, project analyst, and IT administration / support; holding 10-years of progressive leadership and support through managing projects from start to finish, developing technology roadmaps, support services set-up, technology, and troubleshooting

➥ Work directly with the IT Distributed Systems Service Delivery team to implement, maintain, support, and continuously improve services delivered through IT

➥ Manage IT infrastructures and systems management, problem resolution, technology troubleshooting, develop technology roadmaps and support services set-up in high pressure deadline driven environments

➥ Lead 3rd parties/vendors to ensure strong relationships that provide partnerships and continuous growth

➥ Technical proficiency includes Microsoft Office (Mostly Excel), MySQL, Python/Java, Kali Linux, Jira, Confluence, Okta, ServiceDesk+, MS Intune, MS Active Directory, O365, and Google Workspace